Submitting a Support Ticket
In order to provide you with the best solution for any technical issues, we recommend you include the following information when submitting a support ticket.
Email [email protected]
OR
Go to support.dealhub.io and click on Submit a ticket.
Provide a detailed explanation of the issue and add, if needed:
- Step-by-step scenario.
- Screenshots
- Screen recording showing the issue.
- Provide the specific quote ID if relevant.
- Detail the actual vs. expected behavior.
Define the scoop and impact of the problem:
- Is it affecting all users/ some users/ specific users?
- Does it happen all the time or under specific conditions?
Having as much information as possible will enable the support team to investigate the reported issue effectively.